Agustina Rapetti

Agustina leads the Customer Research & Insights practice at Banco Popular of Puerto Rico. Her goal is to help develop products and services that add real value to the customers by implementing a more “human” way of working and keeping customers at the center of the projects. She is a facilitator and crafts workshops as a way of teaching while co-creating and executing projects. Agustina is a Civil Engineer, who after three years of leading on-site construction projects pivoted her career to dedicate herself fully to the practice of Human-Centered Design. Agustina understands technology, and business, and breathes Human-Centered Design.